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Paul M. Martin Paul M. Martin Here's a good one. Word of warning: airberlin really messed up and lost my luggage in the most desparately incompetent way. Lost in DUS after changing from VIE to PVK via DUS, nearly 3/4 of the flight had to fill out lost bag claims! Lea got hers back, mine was unrecovered, but I had a TrakDot in the case that pinged in DUS then LAX then DUS before the battery died - after I forwarded instructions to send it on to SFO from LAX (and my apartment), with two exterior tags clearly visible. Then a week was gone, I had no clothes and the TrakDot battery died. No doubt, a German airline and my German Rimowa case have a less than savory affinity! I have been sending emails to their lost luggage department everyday for three days (note, no holiday now), and I have not even received an auto bounce-back with a claim number. These clowns lost my new case, best walking shoes and most styley holiday clothes. Pox on airberlin. Advice: DO NOT FLY AIRBERLIN! They make a mockery of German precision - more like a third world airline. What putzes! Oh, by the way, that's Yiddish. With love, Paul M. Martin
23.10.2014 at 00:45 o'clock - Comment
Claudia Walker Claudia Walker Upgrade mit meilen ...bei air berlin wohl unerwünscht
22.10.2014 at 23:15 o'clock - Comment
Andrea Colombo Andrea Colombo Sorry but i am astonished by your behaviour! No answer to my email after weeks!! Neither from your "service" (hard to call it like that) nor from you. You changed the airport of my reservation!!! How can this be possible?? At least answer to my proposal!!!!!You are the worst company ever tried, unbelievable!!
22.10.2014 at 22:21 o'clock - Comment
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Agnieszka Nowacka Agnieszka Nowacka I would like to share my BIG DISAPPOINTMENT about VERY VERY VERY POOR Client Service regarding handling complaints via AIRBERLIN Complaint online form and Helpdesk. 6 months ago I have submitted European compensation form for Flight delay - claim # V 1135036 and I have not received my money back up to now. The claim is perfectly valid as some of my colleagues travelling with me in the same flight got the compensation. I am trying to display my claim on Airberlin website, but the system does not show the number I was assigned. I have submitted another one and face the same issue. I AM UNDER IMPRESSION (with lack of their response) that AIRBERLIN IS avoiding to pay the compensation and therefore VIOLATES European Directive. Airberlin says on their webpage: "airberlin’s commitment to quality focuses of course on its passengers. In the highly competitive market of the aviation industry, customer satisfaction is a valuable economic commodity" FOR SURE I do not see any QUALITY the way I have been treated. Not to say CUSTOMER SATISFACTION is something I can say I have experienced with this company.
22.10.2014 at 21:44 o'clock - Comment
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Natalia Seriakova Natalia Seriakova Airberlin, wann wird meine Beschwerde wegen Gepäck bearbeitet? 7 Tage hat Airberlin gebraucht um mein Gepäck zu finden. 5 Tage war ich in Venedig ohne Gepäck. Die Reise wurde komplett ruiniert. Ich biete um Antwort und Kompensation!
22.10.2014 at 20:21 o'clock - Comment
Andre Bode Andre Bode und zum 5ten mal: Sehr geehrte Damen und Herren, antworten Sie grundsätlich nicht auf Beschwerden, die über Ihr Online Formular eingereicht werden ? airberlin Hallo Andre, worum geht es denn? LG, Max Andre Bode Die Frage verwundert mich, nachdem hier bereits 3mal versichert wurde, man arbeite daran....also zum 4ten Mal : Bearbeitungszeichen V1174906 ... airberlin Hallo Andre, wie bereits mitgeteilt, haben wir deine Nachricht an die Kollegen vom Kundenservice weitergeleitet. Sie werden dich so schnell wie möglich kontaktieren. Vielen Dank für deine Geduld. Viele Grüße, Steffi Bei einer ursprgl Anfrage v. 15.8. passen die Begriffe "Kundenservice" und "schnell" nicht, da Sie ja nicht geantwortet haben! Also wann antworten Sie ?
22.10.2014 at 20:19 o'clock - Comment
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Katarzyna Naja Katarzyna Naja I was the passenger of the cancelled flight from 13th June and still, after 3 months, haven't received the compensation! All my recent emails to kundendienst were ignored and left unanswered. According to European Union Law I am entitled to full financial compensation- 250 EUR! Is it really that hard to understand!? No one cares even to answer my emails!!! How can you treat your customers like that, You are breaking the law!!!!
22.10.2014 at 19:45 o'clock - Comment
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Malerfachbetrieb Heyse GmbH & Co.KG Malerfachbetrieb Heyse GmbH & Co.KG #Klarheit für Flug #HG3619 - Morgen geht's über #Athen nach #Paris und dann lande ich in #Hannover. Da aber alles möglich ist, kann ich es nicht versprechen. Mal sehen, wo es mich morgen hinführt. 😘😘 danke airberlin tolles Hotel und schön das Ihr Euch (Katja) hier gemeldet habt. So geht #Kundenservice - love you 😘
22.10.2014 at 18:22 o'clock - Comment
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Dirk Powalla Dirk Powalla Kommt Katja auch noch? 😃
22.10.2014 at 18:52 o'clock
Michael Ansahl Michael Ansahl Naja dann viel Spass beim Rückflug und herzlich willkommen im verregneten Hannover
22.10.2014 at 21:27 o'clock
Swen-William Bormann Swen-William Bormann In Athen Gyros und in Frankreich einen Crepes :D
22.10.2014 at 18:23 o'clock
Olli Wilke Olli Wilke Ich hätte da gerne einen Crêpe aus paris ;-)
22.10.2014 at 19:01 o'clock
Reisebüro Klingsöhr e.K. Reisebüro Klingsöhr e.K. Hallo Air Berlin Team, da bei Euch ja auch für Reisebüros niemand im Kundenservice zu sprechen ist, auf diesem Weg: Seit Juni läuft die Reklamation (Bearbeitungszeichen V1163817) meiner Kunden wegen einer mehr als 4 stündigen Verspätung nach PMI im Juni. Die Geduld der Kunden ist nun vorbei, wenn bis Ende der Woche kein Bescheid über eine Regulierung von Euch vorliegt, geht die Sache zum Anwalt.
22.10.2014 at 17:46 o'clock - Comment
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