General Terms & Conditions of Use
I. General
I.1. TSG Tourismus Salzburg GmbH (hereinafter referred to as ‘TSG’) maintains a website with the Internet address www.salzburg.info, the intent of which is to provide the tourism sector of Salzburg City with a global presence on the World Wide Web. The domain extension .info covers all language variants which are presented online.
I.2. The goal of this homepage is to offer interesting information about the city of Salzburg, its sights and attractions, its accommodation as well as current and upcoming events.
I.3. An agreement between users of the Internet portal and TSG is entered into solely for the purpose of using the free services and features available on the website www.salzburg.info.
I.4. Insofar as the Internet portal www.salzburg.info provides the user with referrals for third-party services (accommodations, for example), the contractual relationship is entered into exclusively between the user and the third-party in question, such as ‘feratel Deskline®’
II. Legal Scope
II.1. These General Terms & Conditions of Use apply to all offers, services and features which are available on the Internet portal www.salzburg.info.
II.2. Contradictory general terms & conditions or conditions of use on the part of the user shall not apply.
II.3. By using the Internet portal www.salzburg.info, the user agrees to these General Terms & Conditions of Use without restriction.
III. Access and Availability
III.1. The services and features on the Internet portal www.salzburg.info are freely accessible, while use is free of charge.
III.2. TSG makes every effort to ensure 24-hour access to its Internet portal. However, accessibility may be subject to limitations due to technical disruptions, maintenance work, etc. The user has no right to uninterrupted accessibility of the Internet portal.
III.3. TSG is entitled to modify, amend or suspend, be that temporarily or permanently, all offers, services and other features of this website.
IV. Accommodation Referrals
IV.1. Users may use the Internet portal www.salzburg.info in order to search for available accommodation in Salzburg. TSG does not offer any hotel services in its own name and represents itself neither as a tour operator nor a broker. TSG solely makes available free access to the booking platform ‘feratel Deskline®’. The separate General Terms & Conditions for Provision of Intermediary Services apply to use of this access option.
IV.2. Consequently, TSG will never become a contractual party to accommodation bookings. The contractual relationship for booked accommodation comes about solely and directly between the user and the accommodation provider in question.
IV.3. Consequently, TSG is likewise not liable for any inaccurate descriptions of accommodation, etc.
V. Liability for Hyperlinks
V.1. Hyperlinks to external websites of other providers, which may be found on the Internet portal www.salzburg.info, were created exclusively for informational purposes and in the user’s interest.
V.2. Users can also use the Internet portal www.salzburg.info to learn more about sightseeing tours, guided city tours and various other excursions. TSG does not offer these services in its own name and does not represent itself either as a tour operator or an agent. TSG merely provides hyperlinks to provider websites as a free service.
Consequently, TSG will not become a contractual party for the aforementioned services. The contractual relationship for the booked services is accomplished directly and solely between the user and the tour operator or event organizer in question.
V.3. TSG has no influence on the content and design of these websites. Consequently, use of such websites is solely and exclusively the responsibility of the user.
V.4. The hyperlinks created by TSG are inspected at regular intervals; however, continuous monitoring is not possible. Should the content of websites to which TSG has installed links be change without the knowledge of TSG, TSG expressly distances itself from any and all legal infringements and/or illegal content, and will, when informed about such circumstances, remove applicable hyperlinks without delay.
VI. Liability for Web Content
VI.1. TSG makes every effort to ensure the accuracy, comprehensiveness and topicality of all services and features offered on its Internet portal www.salzburg.info. Notwithstanding, TSG offers no warranty for the correctness of content found at www.salzburg.info.
VI.2. In general, all liability is expressly excluded for third-party content, information and services.
VII. Data Privacy and the Newsletter
VII.1. The services and features of the Internet portal www.salzburg.info may be used free of charge and without supplying personal data.
VII.2. The Internet portal www.salzburg.info gives the user the opportunity to subscribe to a newsletter. The user provides the personally identifiable data necessary to do so on a voluntary basis. This data will not be shared with third-parties. The circumstances under which such information might be shared are detailed in our Data Privacy Policy.
VII.3. Newsletter
VII.3.1. Receipt of the Newsletter
Users receive the salzburg.info newsletter, because
o they have previously visited www.salzburg.info and provided their email address, or
o they have previously visited www.facebook.com and provided their email address, or
o Tourismus Salzburg GmbH previously provided them with a service and the user is now saved in a customer file, or
o they previously ordered the newsletter from www.salzburg.info, or
o their name is contained in the Tourismus Salzburg GmbH press file.
VII.3.2. Newsletter Cancelation
At any time, users may unsubscribe from the free TSG newsletter by clicking on the “Unsubscribe” link contained in the newsletter, or by sending an email containing the word “unsubscribe” in the subject line to newsletter@salzburg.info.
VIII. Copyright
VIII.1. All pictures, information, texts, databases, services and content on the Internet portal www.salzburg.info are protected by copyright.
VIII.2. Use is intended solely for private use. Any other forms of use, dissemination, reproduction and/or publication are prohibited without exception. In individual cases, the prior written permission of TSG is required.
IX. Ticket Sales for Events
IX.1 Intermediary Service. To the extent that tickets for third-party events are sold via the internet portal www.salzburg.info or through the sales outlets of TSG, such sales are made exclusively as an intermediary service in the name and for the account of the respective event organiser. TSG does not act as the event organiser.
IX.2 Contractual Partner. The contract for attending the event is concluded directly and exclusively between the customer and the respective event organiser. TSG does not become a contractual party to this event contract. The respective event organiser is solely responsible for the performance, content, quality, postponement, relocation, programme changes or cancellation of an event.
IX.3 Prices and Fees. In addition to the ticket price set by the event organiser, the final price payable by the customer may include system-related, advance booking-related and order-related fees, as well as a processing/handling fee charged by TSG. These fees are shown separately and transparently before the purchase is completed.
IX.4 Liability for the Event. TSG is not liable for any damage, loss or other disadvantage incurred by the customer as a result of the event itself or as a result of its cancellation, postponement, relocation, programme changes or non-performance. Any claims in connection with the event must be made exclusively against the respective event organiser. In the event of actual or anticipated inability to pay or insolvency of the event organiser, the customer must assert their claims directly against the event organiser.
IX.5 Cancellation and Reversal of Purchase. The return or refund of tickets is governed by the cancellation and return conditions of the respective event organiser, or by the cancellation regulations issued by the ticketing system operator, as applicable. Outside the cases provided for therein, in particular cancellation, postponement, relocation or a significant programme change, tickets already purchased cannot be returned or refunded, unless mandatory statutory provisions provide otherwise. Any statutory right of withdrawal of the consumer, where such a right exists, remains unaffected.
IX.6 Technical Availability / System Failure. Ticket sales are processed via an electronic ticket distribution system operated by a third-party provider. TSG does not guarantee the uninterrupted availability of this system. The customer may not derive any claims of any kind, including claims for damages, against TSG from a temporary complete or partial failure of the electronic system. This does not affect the customer’s entitlement to a ticket that has already been validly purchased.
IX.7 Miscellaneous. The customer must keep the ticket safe and protect it against unauthorised access and unauthorised reproduction. In the event of loss, theft or unauthorised reproduction of a ticket, no replacement can generally be provided. If a ticket is presented more than once, the event organiser or its admission staff are entitled to refuse admission.
IX.8 Data Protection. To the extent that personal data is collected for the processing of ticket sales and passed on to the operator of the ticket distribution system or to the event organiser, this is done in accordance with the applicable data protection regulations. Further information is provided in TSG’s privacy policy.
X. Final Provisions
X.1. Should any of these General Terms & Conditions of Use be declared null or void, this in no way affects the validity of the remaining provisions.
X.2. Austrian law shall apply under the exclusion of the UN Convention on Contracts for the International Sale of Goods as well as of referring statutes of international private law.
X.3. Seat of jurisdiction for any and all disputes as may arise is the materially competent court within the City of Salzburg.
