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General Terms & Conditions of Use

1. General

1.1. Tourismus Salzburg GmbH (hereinafter referred to as ‘TSG’) maintains a website with the Internet address, the intent of which is to provide the tourism sector of Salzburg City with a global presence on the World Wide Web. The domain extension .info covers all language variants which are presented online.

1.2. The goal of this homepage is to offer interesting information about the city of Salzburg, its sights and attractions, its accommodations as well as current and upcoming events.

1.3. An agreement between users of the Internet portal and TSG is entered into solely for the purpose of using the free services and features available on the website

1.4. Insofar as the Internet portal provides the user with referrals for third-party services (accommodations, for example), the contractual relationship is entered into exclusively between the user and the third-party in question, such as ‘feratel Deskline®’


2. Legal Scope

2.1. These General Terms & Conditions of Use apply to all offers, services and features which are available on the Internet portal

2.2. Contradictory general terms & conditions or conditions of use on the part of the user shall not apply.

2.3. By using the Internet portal, the user agrees to these General Terms & Conditions of Use without restriction.


3. Access and Availability

3.1. The services and features on the Internet portal are freely accessible, while use is free of charge.

3.2. TSG makes every effort to ensure 24-hour access to its Internet portal. However, accessibility may be subject to limitations due to technical disruptions, maintenance work, etc. The user has no right to uninterrupted accessibility of the Internet portal.

3.3. TSG is entitled to modify, amend or suspend, be that temporarily or permanently, all offers, services and other features of this website.

4. Accommodation Referrals

4.1. Users may use the Internet portal in order to search for available accommodations in Salzburg. TSG does not offer any hotel services in its own name and represents itself neither as a tour operator nor a broker. TSG solely makes available free access to the booking platform ‘feratel Deskline®’. The separate General Terms & Conditions for Provision of Intermediary Services apply to use of this access option.

4.2. Consequently, TSG will never become a contractual party to accommodation bookings. The contractual relationship for booked accommodations comes about solely and directly between the user and the accommodation provider in question.

4.3. Consequently, TSG is likewise not liable for any inaccurate descriptions of accommodations, etc.

5. Liability for Hyperlinks

5.1. Hyperlinks to external websites of other providers, which may be found on the Internet portal, were created exclusively for informational purposes and in the user’s interest.

5.2. Users can also use the Internet portal to learn more about sightseeing tours, guided city tours and various other Excursions. TSG does not offer these services in its own name and does not represent itself either as a tour operator or an agent. TSG merely provides hyperlinks to provider websites as a free service.
Consequently, TSG will not become a contractual party for the aforementioned services.  The contractual relationship for the booked services is accomplished directly and solely between the user and the tour operator or event organizer in question.

5.3. TSG has no influence on the content and design of these websites. Consequently, use of such websites is solely and exclusively the responsibility of the user.

5.4. The hyperlinks created by TSG are inspected at regular intervals; however, continuous monitoring is not possible. Should the content of websites to which TSG has installed links be change without the knowledge of TSG, TSG expressly distances itself from any and all legal infringements and/or illegal content, and will, when informed about such circumstances, remove applicable hyperlinks without delay.

6. Liability for Web Content

6.1. TSG makes every effort to ensure the accuracy, comprehensiveness and topicality of all services and features offered on its Internet portal Notwithstanding, TSG offers no warranty for the correctness of content found at

6.2. In general, all liability is expressly excluded for third-party content, information and services.

7. Data Privacy and the Newsletter

7.1. The services and features of the Internet portal may be used free of charge and without supplying personal data.

7.2. The Internet portal gives the user the opportunity to subscribe to a newsletter. The user provides the personally identifiable data necessary to do so on a voluntary basis. This data will not be shared with third-parties. The circumstances under which such information might be shared are detailed in our Data Privacy Policy.

7.3. Newsletter

7.3.1. Receipt of the Newsletter

Users receive the newsletter, because

o they have previously visited and provided their email address, or

o they have previously visited and provided their email address, or

o Tourismus Salzburg GmbH previously provided them with a service and the user is now saved in a customer file, or

o they previously ordered the newsletter from, or

o their name is contained in the Tourismus Salzburg GmbH press file.

7.3.2. Newsletter Cancelation

At any time, users may unsubscribe from the free TSG newsletter by clicking on the “Unsubscribe” link contained in the newsletter, or by sending an email containing the word “unsubscribe” in the subject line to


8. Web Analysis through Google Analytics

The Internet portal uses Google Analytics, a web-analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files which are stored on your computer and which allow them to analyze use of the website by you. The information generated by the cookie about your use of the website is generally transmitted to a Google server in the USA, where it is stored.

In the event you activate IP anonymization on this website, your IP address will be shortened by Google within member states of the European Union as well as other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent to a Google server in the USA, where it will then be shortened. On behalf of the operator of this website, Google will use this information in order to evaluate your use of the website, in order to compile reports about website activities and in order to provide the website operator with services pertinent to website and Internet usage.

The IP address which Google Analytics obtains from your browser is not merged with other data. You can prevent storage of cookies by making appropriate changes to your browser settings; However, we wish to draw your attention to the fact that, by doing so, you may not be able to exploit the functionality of this website to the full. Furthermore, you can prevent collection and transmission of information about your use of this website by the cookie (incl. your IP address) to Google, as well as the processing of such data by Google, by downloading and installing the browser plugin which is available under the following link.

9. Display of interest-related advertising with the help of "Retargeting"

The Internet portal uses so-called "Retargeting Tags". "Retargeting Tag" refers to a JavaScript element which has been placed in the source code of the website. If a user visits a page on this website containing a retargeting tag, a provider of online advertising (such as Google) places a cookie on the computer of the user, assigning it to corresponding retargeting target-group lists. This cookie may also influence other retargeting campaigns (“interest-related advertising”) which are run on other websites. Studies have shown that the display of interest-related advertising is appealing to users than advertising which has no direct reference to personal interests or previously visited websites.

Settings and Deactivation Options. Third-party providers, including Google, use these cookies to display ads based on prior visits to our website by the user. This process does not entail storage of any personally identifiable information. Users of this website may deactivate the use of cookies by Google, by going to Google’s "Ads Settings" page. Furthermore, users may also deactivate the use of cookies from third-party providers by visiting the deactivation page of "Network Advertising Initiative" and making changes to their settings as appropriate.

o Google Ads Settings

o Settings and opt-out options through "Network Advertising Initiative"


10. Use of Facebook Plugins

The Internet portal uses plugins for the social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

If you open Internet pages within our Internet presence which contain such a plugin, a connection is established to the Facebook servers and message sent back to your browser which displays the plugin on the webpage. In this way, information about which of our webpages you have visited is transmitted to the Facebook servers. If you are logged in as a member of Facebook, Facebook assigns this information to your personal Facebook account. When using plugin functions (such as clicking on “Like” buttons, adding comments etc.), this information is also matched to your Facebook user account, which you can only prevent by logging out prior to using the plugin.

Further information about the collection and use of data by Facebook, as well as the rights and opportunities you have to protect your private sphere, may be found in the data privacy guidelines of Facebook itself.


11. Use of Facebook Pixels

The Internet portal uses “Facebook Pixels” by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). By means of these, actions of users may be tracked after they have viewed or clicked on a Facebook advertisement. In this way, it is possible to measure the effectiveness of Facebook advertisements for statistical and marketing purposes. The data collected in this way is anonymous, which means it is not possible to track personally identifiable data of individual users.

However, this data is stored and processed by Facebook, about which we now inform you according to the current extent of our own knowledge.

Facebook may attribute this data to your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s own data usage guidelines. You can allow Facebook as well as its partners to run ads on or outside of Facebook. Furthermore, for such purposes a cookie may be stored on your computer. Permission in this instance may only be granted by users who are older than 13 years of age. If you are younger, please ask a parent or guardian for their advice.


12. Copyright

12.1. All pictures, information, texts, databases, services and content on the Internet portal are protected by copyright.

12.2. Use is intended solely for private use. Any other forms of use, dissemination, reproduction and/or publication are prohibited without exception. In individual cases, the prior written permission of TSG is required.


13. Final Provisions

13.1. Should any of these General Terms & Conditions of Use be declared null or void, this in no way affects the validity of the remaining provisions.

13.2. Austrian law shall apply under the exclusion of the UN Convention on Contracts for the International Sale of Goods as well as of referring statutes of international private law.

13.3. Seat of jurisdiction for any and all disputes as may arise is the materially competent court within the City of Salzburg.


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